Terms of Use

“Author” or “We”: the company VMDA 018 DOO Niš (Medijana), Jeronimova 11, lokal br. 2, Niš (Medijana), company registration number 22336304, tax ID (PIB) 115989272.

“User” or “You”: any natural or legal person who uses the Application.

“Application”: TemeljApp, available on web and mobile platforms, intended to connect all participants in the construction process (sale, rental, advertising) in the Republic of Serbia.

“Subscription”: a paid licence to use the Application for a fixed period.

“Data”: all data entered by the User.

“ZZPL”: the Law on Personal Data Protection, the law governing the protection of natural persons with regard to the processing of personal data and the free movement of such data in the Republic of Serbia. This law is based on the principles of the General Data Protection Regulation (GDPR).

“DPA”: Data Processing Agreement, an agreement between the Author and the User governing the rights and obligations relating to the processing of personal data, in accordance with the ZZPL and the privacy policy. This agreement defines the purpose, scope, duration and security measures relating to data processing.

These general terms govern the rules for users who connect through the “TemeljApp” Application, hereinafter the “Application”.

TemeljApp is a platform that connects all participants in the construction process in Serbia. The Application has five types of users, i.e. accounts:

• The “Investor” is the audience and the starting point: they look for a building plot or property, browse listings with data on area, price per square metre, number of floors, building index, utilities and legal status, calculate profitability with the ROI calculator, create a request when they need a contractor or specialist, and advertise their projects.
• The “Professional” is the other side of that request. On their dashboard they receive matches with investors’ requests in their category and see the wider demand on the market, instead of searching for work themselves.
• The “Agency” posts and edits listings for plots and properties, choosing whether the property is for sale or for rent and whether it is a residential unit or a whole building.
• “Sale/Rental” (Prodaja/Najam) belongs to suppliers of equipment, tools and materials, who have their own listing and see the listings of others in the same trade.
• The “Combined account” is for someone who is both an investor and a professional.

The Terms are deemed accepted upon registering an account, paying for a subscription or first accessing the Application. These Terms constitute a legally binding agreement between You and the Author.

The User acquires a limited, non-exclusive, non-transferable right to use the Application by purchasing a subscription and successfully registering an account. The account is personal and tied to the User’s identity (e.g. through email and verification). The User must keep the account secure, including by using a strong password and not disclosing access credentials. Assigning, sharing or selling the account to third parties without the Author’s written consent is prohibited. If misuse is suspected, the Author may suspend the account and require additional verification. The User guarantees that all data provided at registration is accurate and up to date.

The User is obliged to ensure that, while using the user account, the registered data is accurate, current and complete. The User is solely responsible for all personal data they provide to us during registration, while we act only as an intermediary in receiving data for the purpose of connecting all users with one another.

Users authorise the Author to upload to the Application, on their behalf and for their account, everything the user publishes through their user account, after first checking whether the posts comply with these Terms of Use.

Use of the Application is charged in accordance with the current price list published on the Author’s website or in the Application. The subscription is paid in advance for the period stated with the chosen plan and renews automatically at the end of each period, by charging the payment card it was paid with, until the User cancels it.

Payment is possible by payment card only. We accept all validly presented payment cards: MasterCard, Maestro, Visa and DinaCard. All types of valid payment cards are treated equally, without favouring or disadvantaging particular card brands. Prices are expressed in dinars (RSD). VMDA 018 DOO is not registered for VAT (PDV).

The User may cancel automatic renewal at any time through the Application; the subscription then lasts until the end of the paid period and is not charged again. If the renewal charge fails, access to the Application is suspended until the subscription is paid, and the Data remains stored.

When switching to another plan, the new plan is paid in full and is valid from the date of payment; unused days of the previous plan are neither carried over nor refunded.

Listing promotion (boost) is paid once, for the period stated with the chosen option, and does not renew automatically. Paid listing promotion is not refundable.

The Author may change prices with 10 working days’ prior notice.

When payment card details are entered, confidential information is transmitted over the public network in protected (encrypted) form. At no time are payment card details available to our system.

All payments will be made in the local currency of the Republic of Serbia, the dinar (RSD). The National Bank of Serbia’s middle exchange rate is used to display prices in other currencies for information only. The amount charged to your payment card will be expressed in your local currency through conversion at the exchange rate used by the card organisations, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference between the original price stated on our website and the amount you see on your payment card statement.

During the purchase, a document or confirmation by which the purchased service is delivered is automatically sent to the buyer by email.

The User has the right to withdraw from a distance contract within 14 days of the date of payment, without giving a reason. The right of withdrawal applies to the first subscription payment; automatic subscription renewals and listing promotion (boost) are not covered. Withdrawal is declared by filling in the Unilateral Contract Termination Form or by email to info@temeljapp.com. In the event of withdrawal, the Author refunds the full amount paid to the payment card account no later than 14 days from receipt of the statement, and the subscription ends.

If the service is not delivered in accordance with the contract, the customer has a legal right to a refund. Anything paid by payment card must, in the event of a refund, be returned to the payment card account. Requests are handled by email at info@temeljapp.com, with a processing time of 14 days.

In the event of a refund to a customer who previously paid with one of the payment cards, in part or in full and regardless of the reason for the refund, the Author is obliged to make the refund exclusively through the VISA, EC/MC, Maestro and DinaCard payment methods, which means that the bank will, at the seller’s request, refund the amount to the account of the payment card user.

The User undertakes to use the Application exclusively in accordance with the applicable laws of the Republic of Serbia and these Terms.

The following is prohibited:

• Unauthorised copying, modification, distribution or commercial exploitation of the Application;
• Attempts at hacking, reverse engineering or overloading the servers;
• Using the Application for unlawful, unethical or harmful purposes (e.g. misuse of data);
• Entering false or unlawful data that infringes the rights of third parties;
• Collecting, storing and publishing the personal data of other website visitors.

Breach of these provisions may lead to immediate suspension of the account, termination of the contract and a claim for damages.

The User is solely responsible for the accuracy, lawfulness and confidentiality of all Data entered into the Application. The Author does not check or validate the entered Data and is not liable for damage caused by wrong, inaccurate or unlawful entries. The User undertakes to process Data in accordance with the Law on Personal Data Protection (ZZPL). Where the Author acts as a processor of Data (under the ZZPL), the Privacy Policy applies.

The Privacy Policy is an integral part of these Terms and is available on the Author’s website or in the Application.

The Application, including the software, algorithms, databases, calculation structure, visual identity, user interface and accompanying documentation, is the intellectual property of the Author and is protected by the Law on Copyright and Related Rights of the Republic of Serbia. The User is granted a limited, non-exclusive licence to use the Application solely for the purposes defined in these Terms. Any copying, distribution, modification or commercial exploitation without the Author’s written consent is prohibited. Updates and improvements to the Application remain the property of the Author.

The User may cancel the subscription at any time through the Application, effective at the end of the current period. The Author reserves the right to suspend or terminate the account of a User who breaches the Terms, with 7 days’ prior notice (except in cases of serious breach). After termination: access is revoked, the Data is deleted in accordance with the Privacy Policy (unless the law requires it to be kept), and obligations already paid remain in force. The User has the right to export their Data before termination.

The User has the right to request, at any time, the permanent deletion of their user account and all associated Data.

A deletion request can be submitted by sending the Author an email clearly stating the request for deletion to info@temeljapp.com, or through the option on the user’s profile. After receiving the request, the Author will delete the account and all Data within 15 days, except for data the Author is legally required to keep (e.g. under the ZZPL, tax or accounting regulations). Deletion is carried out in accordance with the Privacy Policy.

By deleting the account, the User loses access to the Application and all its features, and any obligations that arose before the deletion remain in force.

The Author reserves the right to change these Terms at any time due to changes in the law, improvements to the service or other reasons. Users will be notified of every change through the Application, by email or on the website, at least 15 days in advance. Continued use of the Application after the changes is deemed acceptance of the new Terms by the User. If you do not agree with the changes, you may cancel the subscription without additional costs.

All disputes arising from these Terms or the use of the Application will be resolved through negotiation between the parties. If negotiations fail within 30 days, disputes will be resolved before the competent court in Niš.

These Terms are governed by the law of the Republic of Serbia, without applying conflict-of-law rules. Any provision declared invalid does not affect the validity of the remaining provisions.

All notices are sent electronically to the User’s email address provided at registration. For questions, support or complaints, contact the Author at info@temeljapp.com.

These Terms constitute the entire agreement between the parties and supersede all previous agreements. There are no third-party beneficiaries. The Terms are drawn up in the Serbian language; in the event of a translation, the Serbian version prevails. If any provision is invalid, the others remain in force, and the parties will replace it with a valid provision closest in meaning.