Account Deletion

How to delete your TemeljApp account and what then happens to your data.

Last updated: 4 November 2026

This is an English translation provided for convenience. The document was drawn up in Serbian, and if the two versions differ, the Serbian version prevails.

How to delete your account

Fastest

In the app

  1. 1Sign in to your account in the TemeljApp app (on the web or in the mobile app).
  2. 2Open “Profil” (Profile).
  3. 3At the bottom of the page, choose “Obriši nalog” (Delete account).
  4. 4Confirm by choosing “Da, trajno obriši” (Yes, delete permanently).

Your account is deleted immediately and you are signed out on all devices. Deletion cannot be undone.

Without signing in

By email

  1. 1Send an email to info@temeljapp.com with the subject “Account deletion request”.
  2. 2Write from the address you registered the account with, or state it in the message, so that we can verify the account is yours.
  3. 3We delete the account and its data within 15 days of receiving the request at the latest, and let you know when the deletion is complete.

If we cannot confirm that the account is yours, we will ask for additional confirmation before deleting it.

1.

What is deleted

When you delete your account, we permanently delete:

  • Account data: your first and last name, email address, phone number and password (which is only ever stored in protected form).
  • All profiles on the account (investor, professional, agency, Sale/Rental) with their description, locations, logo, cover image and photos.
  • The agency’s listings, together with their photos.
  • Your requests and their photos, as well as the interest and messages other users sent in response to those requests.
  • The interest and messages you sent in response to other users’ requests.
  • Saved listings and saved suppliers.
  • Notifications, notification settings and devices registered for push notifications.
  • All active sign-ins to the account, so you are signed out on every device.

An active subscription ends together with the account and is not renewed again.

2.

What we keep and for how long

  • Payment records and invoices are kept for as long as the accounting and tax regulations of the Republic of Serbia require, and are then deleted.
  • Technical records that contain only the account’s internal identifier, without your name, email or phone number: the change log, listing and profile view statistics and the contact log. We use them for security, abuse prevention and statistics, and they are not deleted automatically.
  • The technical log of failed requests to the server, which is deleted automatically after 1 day.
  • Notifications other users received that mention your name (for example, that you expressed interest in their request). These are deleted automatically no later than 5 days after they were sent.
3.

Submissions that are not part of an account

Waitlist sign-ups and plot submissions (“Imate plac?”) are not linked to an account, so deleting your account does not delete them. If you would like us to delete them, write to us at info@temeljapp.com and we will delete them within the same 15 days. Unfinished submissions are deleted automatically 90 days after they were last changed.

4.

After deletion

Deletion is permanent and deleted data cannot be restored. You can open a new account with the same email address later, but it starts empty. Obligations that arose before the deletion remain in force, in accordance with the Terms of Use.

5.

Contact

For account deletion and any questions about your data, write to us at info@temeljapp.com.

You can also write to us by post at: VMDA 018 DOO, Jeronimova 11, lokal br. 2, Niš (Medijana), Serbia.